Shipping policy

We currently ship live plants only within the United States. Plant orders are scheduled to ship on Mondays so they spend less time in transit over a weekend. A carrier holiday, severe weather, unsafe temperatures, or another plant-safety concern can move an order to the next safe shipping day. We will contact you if a hold materially changes the expected shipment date.

Shipping prices and available services are shown at checkout. Every live-plant shipment will include tracking. Carrier scans can take up to 24 hours to appear after the label is created. Delivery dates are estimates, not guarantees, and carrier delays can occur after a package leaves our care.

Plants are packed to protect the root ball, leaves, and pitchers in transit. Open the package promptly after delivery and return the plant to suitable light and growing conditions. Review the product care instructions before arrival.

Customers are responsible for entering a complete and accurate delivery address and for retrieving the package promptly. Contact us before shipment if an address correction is needed. Additional carrier charges caused by an incorrect address, refused package, or missed delivery may be deducted from an approved refund when permitted by law.

If a plant arrives dead, severely damaged, or incorrect, follow the 24-hour photo process in the Refund Policy. Do not discard the plant or packaging until we respond.